1. Introduction
Wesleyhousepublishing.com or wesleyhousepublishing.co.uk’s Privacy Policy
Wesley House Publishing Ltd, otherwise known as “WHP” – This Privacy Policy was last updated on 25th May 2025.
WHP and its partners, respects the privacy of users of our websites, and is committed to disclosing our data collection practices so that users of our websites can understand what information is collected and how it is used.
This Privacy Policy describes what information we collect from users of our websites, how the information we collect is used, under what circumstances we disclose the information we collect, and our users’ choices regarding the information we collect and how it is used and disclosed.
YOUR USE OF THIS WEBSITE, INCLUDING VISITING ANY PAGE WHICH IS A PART OF THIS WEBSITE AND READING EBOOKS ON THE ONLINE READER, CONSTITUTES YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY AND OUR WEBSITE TERMS AND CONDITIONS WHICH ARE AVAILABLE HERE.
2. Data Collected
Data Storage Location
We collect certain information that identifies, is linked to, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“Personal Information”).
We collect the following categories of Personal Information:
“Identifiers” including real name, alias, username, account name, mobile device ID, postal address, IP address, email address, mobile telephone number, telephone number, fax number, and user agent.
“Personal information categories including name, address, mobile telephone number, telephone number, fax number, bank account number, credit card number, and debit card number.
“Protected classification characteristics including gender, age, and language.
“Internet or other similar network activity” including browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement, and referring website.
“Geolocation Data” including physical location or movements, city or town, region, and country.
“Inferences drawn from other personal information” including a person’s preferences and affinities. While our focus is products, not people, the nature of our product line means that we also collect information which could suggest your interest in products that may be associated with a specific racial or ethnic category and/or set of religious or philosophical beliefs.
“Purchasing History” – we maintain a history of products you have purchased, rented, and/or returned.
We obtain Personal Information from the following categories of sources: Directly from you including, without limitation, when you: (1) open an account; (2) complete and submit an order on our websites (3) request information; (4) submit a customer review; (5) communicate with customer service; (6) conduct a search; or (9) subscribe to a newsletter or customer alert. The information which we may receive and collect in connection with any of these activities includes contact information such as your name, address, telephone number, fax number, and email address; credit card information; names and addresses of the parties to whom product is shipped; content of reviews and emails sent to us; and, your password.
Automatically from you and any devices, including mobile devices, each time you visit our websites through cookies, web beacons, unique identifiers, and other similar technologies, including Google Analytics. Indirectly from you through observing your actions on our websites or from information your computer or mobile device transmits when interacting with our websites or mobile applications.
From the following categories of third party sources: Search Engines such as Google and Bing; Social Networking sites such as Facebook, Twitter, Pinterest and Instagram; professional mailing list companies; mailing list exchanges and co-ops; postal and delivery services; fulfilment services; data analysis companies; and marketing, promotional, advertising, retargeting and remarketing service providers. Third parties may use cookies, pixels, unique identifiers and similar technologies for online behavioural advertising, remarketing and retargeting purposes. We receive and collect personal information from third parties which we add to your account, such as contact information.
We receive and collect your Internet Protocol (IP) address, geolocation data, the browser and operating system you are utilizing, the date and time of your visit, the pages of the site which you visit, the Internet address of the website from which you linked to our site and any promotion identifiers contained in these links, and the Internet address of any website to which you link from our site. If you maintain an account with one of our websites and log onto the site using such account information, we also receive and collect your user identification number, username, and password.
We also receive and collect certain information when you communicate to us by telephone, mail, fax, or email. We may request and receive a confirmation from you when you receive and open an email from us.
Chat Technology: Our site may offer a live customer service chat feature to respond to customer inquiries. These chat features collect personal information, including but not limited to email address and the content of chat communications. Conversations with live chat features are recorded.
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, or social media plugins for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
4. Cookies
Cookies are small text files that websites send to your computer. A cookie can be thought of as an Internet user’s ID card. They let the website know when the user has returned. This lets the site bring up information relevant to that user, for example your name, past orders, etc.
Cookies make the interaction between users and websites faster and easier. Without cookies, it would be difficult for a website to allow a visitor to fill up a shopping cart or to remember the user’s preferences or registration details for a future visit. We use cookies to allow customers to move from one part of the web site to another and to add items to the shopping cart without having to log in repeatedly.
We also use cookies to track visitors’ interest in our products. We may use this to understand what most appeals to our customers so we can make our offers as appropriate as possible. Browsing behaviour is also used to create relevant banner advertising with product recommendations that we believe best relate to the items you viewed on our website. These banners are then served across other websites that you may visit. This process is called behavioral advertising and although the ads are individually tailored to each visitor, all cookie data is anonymized and stored temporarily. We use the browsing behavior data to create personal product recommendations on our website, our marketing emails and in our printed catalog.
5. How we use Personal Information
We use the Personal Information which we collect for one or more of the following business purposes: process, track, and fulfil your order; communicate with you regarding your order; create a gift certificate; respond to a request for information; send you news or promotional information and material, including information regarding products or services that may be of interest to you; send you newsletters, customer alerts, and email; communicate with you regarding products you have purchased; improve our websites; enhance our customer service; track customer preferences; improve and enhance our product selection; administer our loyalty programs; to protect the rights, property, and safety of us, our customers, and other third parties; to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us is among the assets transferred; and to respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
6. Third Party Access to Your Data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us.
We do not sell, disclose, or otherwise provide Personal Information we collect to third parties except as described below.
We share, disclose, and provide Personal Information with our Christian publishers, Christian organisations which partner with us on publication material or physical and digital book sales and gift shop and supplies.
- Professional mailing list companies (personal identifiers, purchasing history, individual preferences & characteristics, and demographic information)
- Promotional and advertising materials (purchasing identifiers)
- Credit Card processing companies (personal identifiers, financial information)
- Online payment services (device & online identifiers, financial information)
- Postal and delivery services (personal identifiers, purchasing history)
- Fulfilment services (personal identifiers, purchasing history)
- Technology infrastructure providers (personal identifiers, device & online identifiers, location data; Internet, application & network activity)
- Personalization and recommendation services (personal identifiers, purchasing history, individual preferences & characteristics, location data)
- Tax compliance and automation services (personal identifiers and purchasing history)
- Companies related to the fulfilment of eBook purchases including DRM applications and reporting to content providers (personal identifiers, device & online identifiers, location data; Internet, application & network activity)
- Fraud Protection Services (personal identifiers, location data and device & online identifiers)
- Third parties with whom you direct us to share your Personal Information
We sell, share, disclose, and provide Personal Information with third party companies, service providers, agents, and subcontractors which are not our subsidiary or affiliated companies including the following categories of companies:
- Search Engines such as Google and Bing (personal identifiers, purchasing history, individual preferences & characteristics, location data, demographic information, device & online identifiers; Internet, application & network activity)
- Social Networking sites such as Facebook, Twitter, Pinterest TikTok, and Instagram (personal identifiers, purchasing history, individual preferences & characteristics, location data, demographic information, device & online identifiers; Internet, application & network activity)
- Data analysis companies (personal identifiers, purchasing history, individual preferences & characteristics, location data, demographic information, device & online identifiers; Internet, application & network activity)
- Market research companies (personal identifiers, purchasing history, individual preferences & characteristics, location data, demographic information, device & online identifiers; Internet, application & network activity)
*Marketing, promotional, advertising, retargeting and remarketing service providers (personal identifiers, purchasing history, individual preferences & characteristics, location data, demographic information, device & online identifiers; Internet, application & network activity)
*Providers of text messaging marketing services (personal identifiers; purchasing history; individual preferences & characteristics; location data; demographic information; device & online identifiers; Internet, application & network activity
7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation. If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization. In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.9. Your Data Rights
Access
Personal information may be accessed by logging onto Your Account Page of Wesleyhousepublishing.com or wesleyhousepublishing.co.uk, if you have previously registered on these websites and you may also track orders and recent account activity.
Choices
You can review, modify, update, and delete certain information contained in Your Account by logging onto Your Account page of Wesleyhousepublishing.com or wesleyhousepublishing.co.uk.
If you purchase products or services from our websites without opening an account, you may indicate that you do not wish to receive catalogs, emails, or other communications from us or from other companies during the purchase ordering process.
If you visit or use Wesleyhousepublishing.com or wesleyhousepublishing.co.uk and you do not wish to receive promotional emails from us, you can by sending an email to “customerservices@wesleyhousepublishing.com” with the word “unsubscribe” included in the subject field. Please specify in your correspondence that you do not want to receive future email notices from WHP.
GDPR Rights
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. WHP permits residents of the European Union to use its Service. Therefore, it is the intent of WHP to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. Protection
This website is not intended for people under the age of sixteen (16) years. If you are under the age of sixteen (16) years, you may use this web site and purchase products and services through the use of this web site only with the involvement and under the supervision of a parent or legal guardian. We do not knowingly collect Personal Information from people under the age of sixteen (16) years. If you are under the age of sixteen (16) years, do not use or provide any information on this Website. If we learn we have collected or received Personal Information from a person under the age of sixteen(16) years without verification of parental consent, we will delete that information.
Our sites include links to other websites, some of which may not be our subsidiary or affiliated companies and we are not responsible for their actions or activities. We encourage you to review the privacy and security policies of these websites and advertisers.
11. Release of Your Data for Legal Purposes
At times it may become necessary or desirable to WHP, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.